Terms and Conditions
Purchasing an artwork
I am delighted that you have chosen to buy direct from my studio. Limited edition prints may be bought by placing your order through the website shop. If you are in or around London I can also quote for framing. To enquire on framing costs or on purchasing any of my other work, please email me at firstname.lastname@example.org.
I accept payment by bank transfer or credit and debit card payments through PayPal.
Payment is also possible by bank transfer, all details will be on your invoice which also serves for proof of provenance and insurance purposes.
Are my credit/debit card details secure?
Justine Smith Ltd does not store your credit card details. I use the SSL (Secure Socket Layer) industry standard, the highest level of security available today for web-secured applications.
Shipping and Delivery Information
I am delighted to offer complimentary shipping on most prints shipping within the UK. Artwork can also be shipped worldwide.
Unless otherwise specified please allow up to 14 days for your order to be processed and dispatched. You will receive email confirmation and delivery info as soon as your order has been shipped. If you are in a particular rush, email as it may be possible to process your order more quickly.
Your items will be sent in the UK and Overseas by a tracked 1st class service. All services will require a signature upon receipt.
Some prints have particularly delicate finishes and need to be packed flat. In this case we will need to get a quote for you and shipping times costs and delivery times may differ.
Prices for standard packed International services are below.
Pricing and VAT
Prices are inclusive of VAT, although this may be deducted at checkout for overseas sales. When goods are delivered outside the UK, they may be subject to import duties and taxes that are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.
Prices are in GBP Pounds. It is usual that prices are liable to increase as an edition sells out.
Receiving the work
Prior to signing for your goods, check the packaging – if there is any is damage, please inform the courier. In the unlikely event of the artwork being damaged in transit please contact us immediately, so that we can arrange its return with you and a replacement. Please ensure you retain all the packaging. Before unpacking your print please read through our Care Instructions.
We hope you are delighted with your artwork but if you are not satisfied you may return an artwork with 14 days of receipt of goods in exchange for a refund of the artwork price. In the event of wanting to return an item, please notify us by email within 7 days. The customer is responsible for return packing and shipping and the artwork must be received back in perfect condition to obtain the refund. We are not responsible for returns that do not reach us, or for any import duties/shipping costs.
Justine Smith Ltd
101 Clapham High Street
We reserve the right to cancel an order any time before delivery.
I never pass your personal details on to any third party. If you join my mailing list I will only send you my newsletter with information on new releases, exhibitions and events. You can unsubscribe from my mailing list any time by clicking the link at the bottom of the newsletter.
©Justine Smith 2018. All rights reserved.
Users of this website may not reproduce, copy, manipulate, publish or distribute (in any media) any images (or parts thereof), logos, text or graphics on this website, without first obtaining prior permission from the artist.
Justine Smith Limited
Company registered in England and Wales Number 05458648
Registered office: 27 Lexham Gardens, London W85JJ
VAT Registration No: 877 5577 56